Frequently Asked Questions
 

What is your pricing? 
Visit the Investment tab for packages and pricing. 

Do you do weddings? 
No. Weddings just aren't my jam, and that's ok with me. I specialize in newborn, children, and family photography. If you're looking for a wedding photographer, I can recommend a few amazing ladies in the area! 

Can I have my raw files? 
No. I do not provide unprocessed files for one very simple reason - I'm an artist. You're paying me for my finished product and that is what I provide. 

How do I book a session? 
Email me at contact@kayleeburgessphotography.com to discuss your needs! As soon as we have decided on a date and time for your session you can pay the required deposit and you will be officially booked!

What happens if I need to reschedule?
Life happens. I understand. I'm more than happy to reschedule a session if you or your little one is ill, or there is a family emergency. In the event of inclement weather, we may also choose to reschedule. I won't reschedule more than once unless there is a valid reason for a second reschedule. If you need to reschedule several times, there will be a fee after the 2nd event. 

What forms of payment do you accept? 
I prefer to do all of my bookings online via invoice. You can use a paypal account or debit/credit card to pay all invoices. You may also choose to bring cash to your session. I don't accept checks. 

 

If we cancel our booking, will we be refunded our retainer fee?
In the event that you cancel your session, you will not receive a refund. This covers any loss in the form of lost bookings and eventual cost already arisen before the actual session. However, we understand that unforeseen events can happen, so we try to work on alternatives if possible – e.g. find a new date for a session.

Will we receive all of our images from the session?
No. Only the absolute best photos are chosen and delivered via online gallery. All images are carefully selected based on a personal set of criteria in order to ensures that all of the images are representative of my work and represent you, the client, to the best of my ability.

What happens if we are late to our session? 
I like to arrive early for every session. In the event that I am late for any reason, I will extend the session time to make up for any delays or refund your fee if the time difference is significant and the session is unsuccessful. If the client is late, we will do our best to capture everything in the time that is remaining. I do not extend session times beyond an extra 10 minutes if required. You are encouraged to arrive 5 minutes before your scheduled time just to be safe.

How long does editing take and when will I receive my gallery? 
I do my best to deliver every gallery within 2 weeks. My maximum editing time is 3 weeks. If after that time you have not received any correspondence from me and have no received your gallery, please contact me as there may have been a delivery issue. In the event of any delays due to personal events, I will contact you to let you know.

What if I don't have a computer to download my images? 
If you don't have a computer, you can bring a flash drive by the studio and I will upload your images for free. If I need to prove the flash drive, there is a $25 fee. I do not provide disks.

How long is my gallery available and how long do you keep our sessions on your computer?
Galleries are available for 30 days after that time there is a reinstatement fee to reupload your images. Galleries also remain on my hard drive for 1 year in case something happens and you lose your files. 

Do you provide outfits for our sessions?
I do have outfits available for studio sessions (maternity and milestones). They range is sizing and I can provide a gallery of options for you. This is a great alternative if dressing your little one is stressful for you. We have a selection of maternity gowns available for studio and outdoor sessions as well. You are more than welcome to bring your own outfits as well. We do not provide outfits for family sessions but I am more than happy to assist you with styling! Just send me a message!

If you have any other questions, please feel free to contact me and we can discuss your needs!
contact@kayleejburgessphotography.com